Privacy Policy for Fortis Mentis Psychiatry

Last Updated: October 2024

At Fortis Mentis Psychiatry (“we,” “our,” or “us”), your privacy is of utmost importance. We are committed to protecting your personal information and ensuring transparency about how we handle your data. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights concerning your personal information. Please take a moment to read this policy carefully.

  1. Information We Collect

We collect personal data to provide our services effectively, personalize your experience, and improve our offerings. The types of data we may collect include:

  • Personal Identification Information: This includes your name, email address, phone number, and postal address when you sign up for our services.
  • Health Information: We collect health-related data, including mental health status, diagnoses, treatments, and medical history, as part of providing teletherapy services.
  • Technical Data: We collect data about how you interact with our website and services, including IP address, device information, browser type, and usage data, such as browsing patterns and interaction logs.
  • Payment Information: If you make payments through our platform, we collect billing details, such as credit card information, billing address, and payment history.

  1. How We Use Your Information

The data we collect is used in the following ways:

  • Service Delivery: We use your personal and health information to provide mental health services, including remote counseling, guided meditation, virtual support groups, and therapy recommendations.
  • Personalization: We use your information to tailor treatment plans, ensuring that our mental health support is customized to your needs.
  • Communication: We use your contact information to communicate with you, provide updates on your care, send reminders for appointments, and respond to your inquiries.
  • Payment Processing: We use your billing information to process payments securely for services rendered.
  • Legal Compliance: We use your information to comply with applicable laws, regulations, and industry standards, particularly in the healthcare and teletherapy sectors.

  1. How We Protect Your Information

At Fortis Mentis Psychiatry, we take the protection of your data seriously. We implement a range of security measures to ensure your personal and health information is safeguarded:

  • Data Encryption: We use encryption technologies to protect sensitive information transmitted online.
  • Access Controls: Only authorized personnel have access to your data, and they are trained on privacy and confidentiality obligations.
  • Data Storage: We store your information on secure servers and employ firewalls and other advanced security technologies to prevent unauthorized access.
  • HIPAA Compliance: As a mental health provider, we adhere to the standards set forth by the Health Insurance Portability and Accountability Act (HIPAA), ensuring that your health information is handled securely and confidentially.

  1. Sharing Your Information

We may share your personal and health data with trusted third parties under the following circumstances:

  • With Your Consent: We will only share your information with third parties when you give explicit consent, such as sharing health records with other healthcare providers for collaborative care.
  • Service Providers: We may share your data with third-party service providers who assist us in operating our platform, processing payments, or delivering our services. These service providers are bound by confidentiality agreements.
  • Legal Requirements: We may disclose your data to comply with legal obligations, court orders, or government regulations, including public health and safety laws.

We do not sell or rent your personal data to third parties for marketing purposes.

  1. Your Rights Regarding Your Information

You have certain rights related to your personal data, including:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request corrections to your personal data if it is inaccurate or incomplete.
  • Deletion: You may request that we delete your personal information, subject to certain legal and contractual restrictions.
  • Portability: You can request a copy of your data in a structured, machine-readable format and transfer it to another service provider where applicable.
  • Withdrawal of Consent: If you have given us consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at the information provided below.

  1. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the provision of mental health services and compliance with legal obligations. When we no longer need your data, we will securely delete or anonymize it.

  1. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external websites you visit.

  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us understand how users interact with our services and enable features such as personalized content and secure logins. You can manage your cookie preferences in your browser settings.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete that information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy regularly for any updates.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Fortis Mentis Psychiatry
Email: support@fortismentis.com
Phone: (561) 797-0642
Address: 2101 Vista Parkway Suite 252 West Palm Beach, FL 33411